Accessibility

Our organization promotes and provides accessibility with the assistance of Access Israel Company. We are committed to providing the highest quality of assistance and service to our customers with disabilities and let them to enjoy from full access to our assets and services.

28-09-2017

Customer Service Center *2800


You can contact our Customer Service Center  by:
And you will be answered and informed of any progress via your preferred communication channel – or if you don't specify, we'll contact you by the same channel that you initially contacted us.  Also, you can contact our Customer Service Center, indicate the bus route number you want to use and at what time, and the Center will provide you with information concerning the level of accessibility.

Opening Days
Opening Hours
Lost & Founds; Insurance; Reservations
 Sunday - Thursday
From 06:00 AM till 01:00 AM (one hour after the midnight)
05:00 - 23:00
 Friday/Jewish holiday evening From 05:00 - 14:00
 05:00 - 14:00
 Saturday/Jewish holiday
60 minutes upon the conclusion of Sabbath/holiday till 01:00 AM (one hour after the midnight)
 60 minutes upon the conclusion of Sabbath/holiday till 23:00
Customer Service Center. Dial *2800 or +972-3-6948888 Fax: +972-3-9141988
On 1 May 2017, the Israeli Independence Day (Yom Haatzmaut) the Customer Service Center *2800 is opened till 23:00.
On 2 May 2017, the Isaeli Independence Day (Yom Haatzmaut) *2800 closed. For information call *8787.


The list of Egged offices, central transportation facilities and service desks accessible for persons with disabilities


The list of accessibility arrangements in central transport facilities owned and operated by Egged

 

Name of Facility
Address Accessible Entrance
Accessible Service Desk
Accessible W/C
Kiryat Shmona
Arlozorov St
yes yes no
Afula Sprinzak/Kehilat Tsiyon St
yes yes yes
Hadera Ahad Ha-Am St
yes yes yes
Eilat 12 Sderot Ha-Tmarim St
yes yes yes
Kfar Saba
153 Weizman St
yes yes yes
Haifa, Merkazit Ha-Mifratz
Lev Ha-Mifratz Junction/49 Sderot Ha-Histadrut St
yes yes yes
Haifa Merkazit Hof Ha-Karmel
1 Ha-Zore'a St
yes yes yes
Kiryat Gat
Sderot Ha-Atsma'ut
yes yes yes
Lod He-Haluts/1 Uzi'el St yes yes yes
Ra'anana
1 Ha-Shinhav St
yes yes yes
Accessibility arrangements in central transport facilities owned and operated by Egged


Eilatomat

Eilatomats are accessible for persons with disabilities:

  • Afula CBS
  • Be'er Sheva CBS
  • Eilat CBS
  • Hadera CBS
  • Haifa, Hof Ha-Karmel Bus Station
  • Haifa, Merkazit Ha-Mifrats Station
  • Hatsor Ha-Glilit CBS
  • Kiryat Shmona CBS
  • Netanya CBS
  • Rehovot CBS
  • Rishon Le-Tsiyon CBS
  • Tel Aviv CBS
  • Tel Aviv, Arlozorov Terminal (2000 Terminal)

Our accessible low-floor city buses equipped with:

  • Adapted signposts and accessibility symbols
  • Physical access control: door and ramp width, securement and clamp equipment and etc.
  • Priority accessible seating
  • Audible announcement 
  • Training for drivers
  • Allowed access with service animals

You can contact our Customer Service Center, indicate the bus route number you want to use and at what time, and the Center will provide you with information concerning the level of accessibility.


Declaration of website (www.egged.co.il) accessibility


Egged is committed to providing a website that is accessible to people with disabilities. Accessible website is more usable and convenient for people with disabilities. This site is built to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0  in accordance with The "Equal Rights for People with Disabilities Act" 2013, Israeli Standard #5568.


Accessibility for keyboard users:

  • The navigation through the website via keyboard is possible in the following way: pressing the Tab key will move you to the next link, and pressing the Enter key will open the link
  • The first link on each page titled "Skip to Main Content" which can be reached by pressing Tab key, will allow screen reader users to go directly to the main content area  

Skip links
This will help to keyboard and low-vision users. The header in each page shows links to the main sections which can be reached by pressing Tab key or keyboard shortcuts. To access various sections in the page, press ALT key and shortcut key simultaneously (Mac users press ALT Ctrl keys + shortcut key). To navigate t

  • page content – use shortcut key #1
  • menu -  use shortcut key #2
  • top of the page - use shortcut key #3
  • site map - use shortcut key #4
  • contact us - use shortcut key #5

Accessibility for visually impaired users:

  • using website colors with high contrast to improve readability for people with visual impairment
  • allowing to change font size – users can increase and decrease font size by clicking on font size at top of the screen
  • allowing to change page display using the Zoom option of the browser. To increase font size hit Ctrl +. To decrease font size hit Ctrl -

Accessibility for blind users:
The website is built to be used by screen reader users and includes:

  • Headers
  • Alternative text for images
  • Dividing the website into navigation and content areas and the possibility of switching between them
  • Using ARIA to help screen readers and other assistive technologies to better understand the elements on a web page

Limitations:

  • Information System http://mslworld.egged.co.il providing route schedule information is under the process for implementing accessibility.
  • Online - Ticket Reservation System https://reservations.egged.co.il/webetickets/ is under the process for implementing accessibility. 
  • Student Pass Online-System  https://reservations.egged.co.il/students/  is under the process for implementing accessibility. 
  • Egged website mobile version is under the process for implementing accessibility.


Contact us


In case you are facing any kind of problem related to accessibility, you can contact our Mr. Saadia Salim:
  • Phone: 04-8549597
  • Fax: 03-9141926
  • Email: negishut@egged.co.il
  • Address: Merkazit Hof Ha-Karmel, 1 Me'ir Zore'a St, P.O.B. 15128, Haifa

Click for Contact Us Page

You can reach us using contacts forms on the Contact Us page:
  • Complaints and public enquiries handling by the Public Enquiries Dept.
  • Lost property reporting 
  • Public enquiries handling by the Insurance Dept.
  • Online Penalty Payment
  • Request for refund (on Eilat, Galilee and Dead Sea routes)
  • Public enquiries for Student Pass
  • Request for Student Pass cancellation
  • Public enquiries related to bus loudspeaker system