How to recharge the Rav Kav Card?
The Rav Kav can be recharged on the bus by the driver and cannot be recharged at ticket offices or service points
What should I do in case of lost or theft?
Go to the nearest service point and report the loss/theft. If you have lost the personal Rav Kav, your balance would be transferred to the new personal Rav Kav. There is a charge of NIS10.00 to replace a card.
Can the Rav Kav hold more than one discount?
The Rav Kav can hold one discount in addition to the main discount program (e.g. senior citizens, students, etc )
How many travel packages can hold the Rav Kav?
Rav Kav card can hold up to eight various payment/travel packages at the same time. You can charge the card with the appropriate payment packages and travel on buses run by different operators. For example, you can charge the card with a multi-ride ticket for city routes in Jerusalem with the monthly pass for travelling inside of Rehovot
I have the Rav Kav issued by other bus operator. Can I ride Egged buses?
The Rav Kav issued by other bus operator can be charged on all Egged’s routes
What to do if the validation machine does not recognize my Rav Kav card ?
Go to the nearest service point.
How to exchange the payment package on the Rav Kav?
Go to the nearest service point. .
How many does it cost to obtain the Rav Kav?
Now is free of charge.
If my Rav Kav is damaged, can I get a new one free of charge?
If your card was damaged through your neglect, we charge a NIS 10 for a new card. If not - a new card will be issued free of charge
For how long is my Rav Kav card valid?
The Rav Kav shall be valid for an 8 years period from the date of issue.
Can children apply for the Rav Kav independently?
Children under the age of 16 (those without ID card) can apply for the Rav Kav when accompanied by an adult with ID card.
Children above the age of 16 (those with ID card) can apply for the Rav Kav independently.
Can a few persons travelling all together use the Rav Kav that holds multiple ticket “kartisiya”?
Yes, they can, if the Rav Kav holds a regular or youth multiple ticket
I have ‘old’ style paper tickets. How can I get a refund for unused portion of my ticket?
If you travel in zone where the paper ticket became obsolete, send unused paper tickets by mail to:
To Egged Public Enquiries Department
PO Box 43
Airport City 70150