Accessibility Statement

Egged, the leading public transportation company in Israel, places the utmost importance on making its services accessible to people with disabilities, in an equitable, respectful, independent and safe manner.

Egged's accessible services include:

• Public transportation travel services
• Use of public transportation facilities
• Information services on the website and at service centers
  
  

Egged makes its services accessible in accordance with the following laws, regulations, and standards:

• Equal Rights for Persons with Disabilities Law, 5758-1998
• Equal Rights for Persons with Disabilities Regulations (Regulating Accessibility to Public Transportation Services), 5763-2003
• Additional relevant regulations and standards, as required by the above law and regulations
• Ministry of Transport guidelines
  
  

Egged strives for continuous improvement in the field of accessibility for people with disabilities – If you encounter a difficulty or have an idea for improvement, we would be delighted to hear from you!

Contact our service center by phone or send an email to our Accessibility Coordinator.

Accessibility adjustments on city buses

Egged's city buses are pre-designed to allow accessibility for people with all types of disabilities. They feature a low floor, step-free entry and wide aisles.

Accessibility features on city buses

• A wide entrance door, adapted for wheelchair access.
• The international accessibility symbol ♿ appears on the front of the bus and near the wheelchair-accessible door.
• A lifting device (ramp) is installed at the second door for the entry and exit of passengers with wheelchairs, including a safety mechanism that prevents the bus from moving while the ramp is open.
• A designated anchoring area with a safety belt for securing a wheelchair.
• A tilt mechanism that allows the driver to lower the height of the bus on the curb, making it easier to get on and off.
• An internal and external public address system that provides voice information about the stop name and the line number.
• Digital displays showing the current, next and upcoming stops.
• Stop buttons, hand-grips and protrusions in a conspicuous yellow color, for visually impaired people.
• Warning stripes in visual contrast across the entire width of the stair threshold at the entrances and exits.
• In the front of the bus, three designated seats are allocated for people with disabilities or mobility difficulties (who do not use a wheelchair), including one seat designated for a blind person with a guide dog.
  
  

Egged's intercity buses feature a high floor, stairs at the entrance and narrow aisles. In accordance with the regulations, they are required to be sensory accessible, but are not required to be adapted for wheelchair access.

Accessibility features on intercity buses

• The entrance and exit openings and the edges of the stairs are marked across the entire width of the threshold with warning stripes in visual contrast.
• Hand-grips and stop buttons are marked in visual contrast. Stop buttons will also be in tactile contrast to their surroundings.
• As close as possible to the bus entrance, two seats are allocated for people with disabilities.  The seats are marked with accessibility symbols.  In addition, two adjacent seats, without footrests in front of them, are provided for a person with a disability accompanied by a service animal, with the designated space for the service animal being on the floor in front of the aforementioned seats which will be marked with accessibility symbols for the visually impaired.
• An internal and external public address system for announcing the bus stop names and the line number.
• An electronic sign displaying the name of the next stop.
  
  

Egged is a partner in a pilot program for making intercity public transportation accessible, in collaboration with the Ministry of Transport and the National Public Transport Authority. As part of the program, accessible intercity buses have been integrated into the service lines, equipped with an electric lift for the safe loading and unloading of wheelchair-bound passengers.

Please note: this type of bus can accommodate only one wheelchair passenger. Therefore, travel on these lines requires reserving a seat in advance.

Ways to reserve a seat on a wheelchair-accessible intercity bus

• Through the ticket booking website
• Through the app
• Through the service center at *2800

List of wheelchair-accessible intercity lines

A passenger using a wheelchair or mobility scooter can board a city bus, which has a ramp installed at the rear door.

Dimensions of a wheelchair or mobility scooter on a city bus

• Maximum width: 75 cm
• Maximum length: 120 cm
• Maximum weight (chair + passenger): 250 kg

In addition to city buses (all of which are wheelchair-accessible via a ramp), the Ministry of Transport in collaboration with Egged is operating a trial on intercity lines, in which a number of buses have been equipped with an electric lift that allows wheelchairs to be loaded in a safe and accessible manner.

Dimensions of a wheelchair on an accessible intercity bus

• Maximum width: 80 cm
• Maximum length: 120 cm
• Maximum weight (chair + passenger): 350 kg
  
  

Egged drivers undergo training in which they learn what defines a person with a disability and how to provide them with accessible service. The drivers are exposed to the difficulties of each disability and how they can help. In addition, each driver undergoes practical experience training, such as opening a bus ramp, sitting in a wheelchair and boarding the bus with it. 


Service representatives by phone, fax, SMS, Facebook, etc. also undergo training to provide accessible service according to the training program.

Lines 32 and 31 to and from the Eilat neighborhoods are operated by accessible city buses, meaning that they have space for a wheelchair and there is no need to reserve a place in advance. Lines 30 and 50 from Eilat’s South Beach and hotel area are operated by intercity buses that are not accessible to wheelchair users, but accessible service on these lines can be pre-booked.

Booking an accessible service to or from Ramon Airport can be done in the following ways

• Accessible ride booking website
• Telephone 03-9143737
• Sunday to Thursday: 07:30-22:30 
  Friday or holiday eves: 07:30-15:00 
  Saturday night or end of holidays: 19:30-22:30

When booking, the following details must be specified

• Line number
• Boarding stop
• Boarding time
• Personal details
• Flight number

The travel time can be updated from the existing schedule of line 30 or line 50 (Airport - Eilat). The schedules and stops are detailed on theJourney Planner Page on the website and at the *2800 Service Center.


If an accessible-service reservation is not arranged in advance, an accessible bus can be ordered, that will pick up the passenger within about half an hour from the time of the order.

A blind passenger with a guide dog - may board a bus without restrictions.

A passenger with a disability (other than blindness) who is assisted by a service animal (usually a dog) - may board a bus under the following conditions:

• The passenger must carry a valid certificate from the service animal training center.
• The service animal must be properly identified. If it is a service dog, it will be identified with an appropriate vest

A trainer or fosterer for a guide dog in training - may board the bus with the guide dog in training under the following conditions:

• The trainer or fosterer must carry a valid certificate from the guide dog training center
• The dog must be identified with an appropriate vest

A trainer or fosterer for a service animal in training - may board a bus with the service animal in training under the following conditions:

• The trainer or fosterer must carry a valid certificate from the service animal training center
• The service animal must be properly identified.  If it is a dog, it must be identified with an appropriate vest.
  
  

To redeem discounts on public transport fares, a suitable profile must be set up on the Rav-Kav card, at one of the Al-HaKav service stations throughout the country, or on one of the payment apps. 

To locate Al-HaKav stations and additional details about profile discounts: https://pti.org.il/zedek-t/

Some of the possible profiles in public transport

• Blind - full exemption from payment for a ride
• Companion to a blind person - 50% discount
• Person with a disability - as defined by the National Insurance Institute, the IDF Disabled Veterans Organization, the Victims of Hostilities Organization, etc.
  
  

It is permitted to enter Egged's transportation facilities with guide dogs for the blind and service animals for people with disabilities.  Eligible individuals can be exempted from waiting in line upon presentation of a queue exemption card.

Rav-Kav counters, ticket offices, information desks and lost and found departments at central Egged transportation facilities are accessible to people with disabilities as detailed

• Accessible route to the counters
• Directional and identification signage
• The height of the counter is adapted to provide service to a wheelchair-bound peson
• Hearing aid system including an induction loop and an earpiece
• Waiting area (if applicable)
• Service providers at these counters undergo training to provide accessible service, according to an organized program
  
  

The automatic machines allow you to top up your Rav-Kav card with money and contracts.

• The machines guide the passengers on how to proceed, on a large and clear screen.
• Next to the machines there is a sign explaining in clear and simple language how to proceed.
• Payment is by credit card and in some machines also in cash
• Each cluster of machines has at least one accessible machine for passengers with restricted mobility. This machine will be at an appropriate height, with room to maneuver next to it and an accessible path leading to it
  
  

Egged attaches great importance to making its services accessible to the public. The Egged website was built and edited with the aim of enabling, as much as possible, a comfortable, accessible and equitable browsing experience for people with disabilities, including those who use assistive technologies.

Compliance with regulations and standards

The website complies with the requirements of Article C: Internet Services, in the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773–2013, which refer to Israeli Standard 5568 for Web Content Accessibility at Level AA, based on international Web Content Accessibility Guidelines (WCAG) 2.0 of the World Wide Web Consortium (W3C) (subject to the adjustments and changes required according to the Israeli standard).

Adjustments made to the website

• Support for assistive technologies, such as screen reading software
• Option to navigate using a keyboard and to use keyboard shortcuts:

Tab / Shift + Tab – to move between links and fields

Arrows – to navigate within menus, lists and galleries

Enter – to select an item

Esc – to close pop-up windows and menus

H or numbers (1–6) – to navigate between headings by level

The website is adapted for browsing from a personal computer and a smartphone, using common browsers.

Accessibility testing on the site was performed using the Google Chrome browser.

The recommended screen-reader software is NVDA in its latest version.

Provision of information in an accessible format - the Company offers its customers the option to receive information in accessible formats. Provision of the information is free of charge and intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the Company's Accessibility Coordinator, whose details appear below.

Accessibility testing and consulting were performed by A2ZInternet Accessibility and Marketing.

Accessibility adjustments for the egg app were made according to the recommendations of the Israeli Standard (SI 5568) for Web Content Accessibility at Level AA, and international Web Content Accessibility Guidelines (WCAG) 2.0. In cases where the standard was not applicable, specific adjustments were implemented according to the accessibility capabilities of the operating systems.

The app was tested in the following environments

• iOS operating system - The app was tested on an iPhone device with version iOS 17.
• iOS operating system - The app was tested with the VoiceOver screen reader.
• Android operating system - The app was tested on a Pixel 8 device with version Android 15.
• Android operating system - The app was tested with the TalkBack screen reader, version 15.2.
  
  

Egged Service Center

Phone: *2800

SMS: 055-7000970 

WhatsApp: 050-3082253 

Facebook: https://www.facebook.com/eggedfriend

Instagram: https://www.instagram.com/egged_il

Egged website: Information on service lines, accessible lines, and more

The telephone service center operates a call routing system that provides information in simple language and at a slow pace, without background music.

For a list of phone numbers and addresses, including response times click here. 

We at Egged are committed to enabling the entire population, including people with disabilities, to receive as accessible a service as possible.

If you have a question, comment, suggestion or complaint regarding accessibility adjustments for people with disabilities, please contact the Accessibility Coordinator, and he will review the inquiry, respond to the inquirer, and do his best to correct, improve and streamline the service for people with disabilities.

Accessibility Coordinator details

Name: Albert Pinhasov

Phone: 03-9142001

Email: negishut@egged.co.il

Address: 5 Menachem Begin Blvd., Tech Park, Beit Dagan, P.O. Box 150, Postal Code 5020000

Last update - October 2025