Terms of Use of the egg Application

Entering, logging in, accessing and/or using the App and the Services constitute confirmation that you have read and understood the instructions and terms below, including the terms of the Privacy Policy (together, "the Terms of Use"), that you agree to be bound by them and to comply with all laws and regulations applicable to your use of the App and the Services, and that the Terms of Use constitute a binding agreement between the Company and you, and you agree to them. The Company reserves the right to update these terms of use from time to time.

The term "you" refers to the User (as this term is defined below). In these Terms of Use, the singular also denotes the plural, and vice versa; the masculine also denotes the feminine and vice versa, as applicable, as well as a user that is a corporation, where relevant.

By approving the Terms of Use, you confirm that you are at least 18 years old. If the actual user of the App is under 18 years of age, you confirm that you are the legal guardian of the User, and that you and the User (where the User is age 14 and over) have read and agreed to the Terms of Use and have approved the User's use of the App and the Services in accordance with the Terms of Use.

The Terms of Use will be in effect starting from when you first access and/or use the App and/or the Services (the earlier of the two). Such access or use of the App and/or the Services indicates your agreement to all the terms and limitations of the Terms of Use.

The Company may from time to time perform upgrades and/or updates to the App, and may electronically and automatically upgrade the version of the App that you are using. You give your consent to such automatic upgrade and/or change, and agree that the Terms of Use will continue to apply to any upgraded and/or updated version of the App.
 

By the very act of accessing and/or using the App or the Services, you confirm that you have read the Privacy Policy and that you agree to its provisions and to the collection and processing of personal information in accordance with its provisions.

The Validation Services and the Rav-Kav Loading Services (as these terms are defined below) are provided by HopOn at its sole responsibility, as detailed at length in section 5 below, and subject to the HopOn Terms (as this term is defined below). Therefore, by the very act of accessing and/or using the Validation Services and/or the Rav-Kav Loading Services through the App, you confirm that you have read the HopOn Terms, including its privacy policy, and that you agree to them. 

The Terms of Use also apply to any additional condition and/or provision that may be published on the App and/or in any other document of the Company in connection with the Services and/or the App, and the use of certain parts of the App may be subject to additional rules that will appear in those parts, or in other supplementary documents. 

If you use and/or access the App or the Services on behalf of a corporation, you warrant that you have the authority to act on behalf of the corporation and to enter into this agreement on its behalf. The corporation on whose behalf you are contracting warrants that: (a) the engagement in these Terms of Use and the performance of the obligations detailed therein have been duly approved by the authorized entities within the corporation; (b) these Terms of Use constitute a binding and valid legal obligation of the corporation and are enforceable against it by the Company; (c) a breach of these Terms of Use by any other person on behalf of the corporation (even if not employed by it) shall be deemed a breach thereof by the corporation. 

By approving the Terms of Use you declare that all information provided to us by you through the App is true and accurate. Providing any false or misleading information is strictly prohibited.

If you do not agree to the Terms of Use, do not log into, download or use the App or the Services in any way.

For the purpose of the Terms of Use:

"External Sites" means third-party applications or websites.

"HopOn" means HopOn Mobility Israel Ltd. (Company No. 516071966).

"Account" means an account created for the User for the purpose of using certain parts of the App.

"User" means any person accessing the App, viewing the App contents, entering content into the App and/or using the App and/or receiving Services.

"Service" (or "Services") means the services provided through the App, the ability to view the App content, receiving SMS and service messages, as well as any service accompanying the said services or any other service available on the App. 

"Validation Services" means public transportation validation and fare payment services provided by HopOn, as detailed in section 5.1 below, including clearing services and accompanying services. 

"Rav-Kav Loading Services" means Rav-Kav loading services provided by HopOn, as detailed in section 5.1 below.

"Content" means all the data and/or contents presented on the App, including (but not limited to), text, documents, photographs, graphics, video clips, or any other format containing data and/or contents, and the like, including User Content and Travel Information (as these terms are defined below). 

"User Content" means any information, data, text, images, messages, reviews, ratings, comments, updates, reports, or any other material that the User uploads, publishes, shares, transfers, or presents through the App.

"HopOn Terms" means HopOn's terms of use and privacy policy mentioned in sections 5.3 and 5.4 below.

1. You hereby acknowledge and agree that any access to or use of the App is at your sole responsibility and that the consequences of such access or use will apply solely to you.

You undertake to use the App exclusively for the purpose of using the Services, as defined above, and not for any other purpose. 

The Services may change from time to time without prior notice. 

It is clarified that the Company provides its services solely within the territory of the State of Israel, and the use of the Services offered on the App is limited to the State of Israel only.

The App may, inter alia, allow you to access, through the App, websites of the Company and/or of Public Transportation Providers (as this term is defined below), including your account and/or personal area on such websites, and to perform various actions thereon, including ordering public transportation travel tickets, instead of entering the websites themselves. It is clarified that your use of and access to such websites, accounts or areas are subject to the terms of use and privacy policy of the operators of the relevant websites, accounts and personal areas. Without derogating from the generality of the foregoing, you hereby confirm the terms of use of the website, available here: https://www.egged.co.il/terms-of-use, as well as the privacy policy of Egged's digital interfaces, available here: https://www.egged.co.il/privacy. For the avoidance of doubt, in the case of websites, accounts or personal areas of Public Transportation Providers, the Company is not responsible for any activity performed on them or for any content provided within them. 

We may and are entitled to stop (permanently or temporarily) providing the Services, in whole or in part, or set conditions for the use of the Services (including conditioning upon the use of certain means of identification), for you or for users in general, at our sole discretion.

If we permanently stop providing the Services to you, the Terms of Use will be terminated (except for provisions which by their nature are intended to survive the termination of the Terms of Use), and the terms of section 20 below will apply. 

For the purpose of using the App and providing the Services, you may be required to grant us permissions for certain functions and features available on your device. It is clarified that you are under no legal obligation to grant the said permissions; however, if you do not grant the permissions we may not be able to provide the Services to you, in whole or in part. 

Use of the App involves access to the internet, and you will be required to bear all the associated costs.

You warrant that the information you provide for the purpose of creating the account is information about yourself only, and it is complete, correct and accurate.

The right to use the account is personal and you may not allow, authorize or permit another (including not a family member and/or another corporation) to use the App through your account. 

You must keep the account details, including your password, strictly confidential and not disclose them to third parties.

The Company shall not be liable for any damage and/or loss that may be caused to you as a result of using your account not in accordance with these Terms of Use.

The Company reserves the right, at its sole and absolute discretion, to cancel, suspend, or restrict your account, temporarily or permanently, at any time and without prior notice, inter alia in the following cases:

(a) A breach by you of the Terms of Use or any other agreement between the User and the Company;

(b) Your performing or attempting to perform actions contrary to the law, including, but not limited to, fraud, forgery, impersonation, copyright infringement, violation of privacy or any other illegal activity;

(c) Your use of the App in a manner that may harm the Company, other users, third parties or the proper functioning of the App;

(d) Providing incorrect, misleading or inaccurate information during registration or at any other stage;

(e) Inactivity in the account for a prolonged period, as determined by the Company from time to time; 

(f) If there is a suspicion of suspicious or unauthorized activity in the account;

(g) For the purpose of maintenance, upgrading or technical handling of the application;

(h) Pursuant to a demand of a competent authority, judicial order or legal provision; and/or

(i) In any case where the Company believes, at its sole discretion, that the User’s continued use of the App may cause damage to the Company, to other users or to third parties.

In the event of cancellation, suspension or restriction of the account, as stated above, the Company may, at its sole discretion, delete the information and content uploaded by the User to the App, and the User hereby waives any claim, suit or demand against the Company in connection with the cancellation, suspension or restriction of their account on the App or the deletion of content as stated.

To the extent that your account is cancelled, suspended, or restricted, for any reason whatsoever, you will not be able to access certain parts of the application which can be accessed by account holders only.

One of the purposes of the App is to enable validation and the payment of travel fares on public transportation, including trips carried out by public transportation providers that are not affiliated with or operated by the Company or its affiliated companies, such as other bus companies, trains and light rails (together, "Public Transportation Providers"), by scanning a QR code, as well as the loading of Rav-Kav cards. It is hereby clarified that the Validation Services and Rav-Kav Loading Services are not provided by the Company and do not constitute part of the "Services", as defined above.

The entity providing the Validation Services and the Rav-Kav Loading Services, independently in connection with the App, is HopOn.

Your access to and use of the Validation Services are subject to HopOn's terms of use and privacy policy, as approved by the Ministry of Transport, available here, as updated by the Ministry of Transport and/or HopOn from time to time. Please note that the aforementioned terms of use refer to a different application, belonging to HopOn, but they apply, mutatis mutandis, also to the Validation Services provided by HopOn in this App (egg app), and therefore wherever in the aforementioned terms of use the terms "the Service" or "the Services” are mentioned, this also refers to the Validation Services provided by HopOn through this App (egg app).

Your access to and use of the Rav-Kav Loading Services are subject to HopOn's terms of use and privacy policy, available here, as updated by HopOn from time to time. For the avoidance of doubt, and notwithstanding anything stated elsewhere in HopOn's terms, your use of this App (egg app), including all services provided within it (excluding Validation Services and Rav-Kav Loading Services) is subject solely to the Company's terms of use, specified in this document, and as such, this App (egg app), and every right in it is exclusively owned by the Company, as detailed at length below.

HopOn is an independent and separate company, which is not connected to the Company by relations of partnership, ownership, control, agency, and the like. To learn about the methodology for calculating your travel fares and about the different purchasing options and travel entitlements they grant, or about the other components of the Validation Services and the Rav-Kav Loading Services, please refer directly to HopOn, to HopOn's terms and to HopOn's publications in the various media, as well as to the official publications of the Ministry of Transport.

The Company is not responsible and not involved, directly or indirectly, in calculating the travel fares that will be collected from you, in collecting payments from you, in loading your Rav-Kav card, or in the other components of the Validation Services and the Rav-Kav Loading Services. HopOn is exclusively and fully responsible for the provision of the Validation Services and the Rav-Kav Loading Services, including, without limitation, with respect to collection, cancellations, refunds, discounts, subsidies and the realization of all relevant rights that may vest in you by law, including by virtue of the Consumer Protection Law, 5741-1981 and the directives of the Ministry of Transport, or by virtue of HopOn's terms.

The Company does not make any representation or promise regarding the Validation Services and/or Rav-Kav Loading Services, and their use is at your sole responsibility. The Company shall not be liable for any damage, loss, financial loss or out-of-pocket expense caused to you in connection with the use or non-use of the Validation Services and/or the Rav-Kav Loading Services, and you hereby explicitly and irrevocably waive any claim or demand against the Company in this context, and agree to submit any such claim or demand solely against HopOn.

Please note that the App uses location information and route information. The foregoing is described in more detail in the Privacy Policy, alongside other collection and/or processing activities we may perform with respect to your personal information in connection with your use of the App. 

The App provides the User with a mobile application platform that enables planning and optimizing trips on public transportation. This service includes information relating to public transportation trips, including real-time updates, schedules and locations of lines, routes, trip durations, intermediate stops, waiting, departure and arrival times, congestion and traffic jam data, delays, changes or cancellations of trips, and the like, as well as maps, diagrams and visual displays of routes, information on costs, rates and special offers, information on accessibility of lines and stations, information on points of interest in the trip's vicinity, general information on Public Transportation Providers and the services provided by them, and also information on complementary services such as "Park and Ride” parking lots, bicycle and scooter rentals or shared ride services ("Complementary Services”) (together, "Travel Information").

It is clarified that Travel Information is based, inter alia, on information received from third parties (including Public Transportation Providers and providers of Complementary Services), as well as on estimates, forecasts and data received from various sources, which are not under the Company's control, including authorities, municipalities, users of the App and Public Transportation Providers, and it may also be affected by many external factors that are not under the Company's control, including, but not limited to, weather conditions, traffic congestion, technical faults, infrastructure works, road closures and other changes in circumstances.

Travel Information is provided as is, without any guarantee, representation or undertaking on the part of the Company, and the Company does not guarantee the accuracy, completeness, quality, suitability, reliability, availability or currency of Travel Information, and any reliance on this information is at the User's sole responsibility.

Without derogating from the foregoing, the User agrees and confirms that any decision they make regarding the planning of travel routes, choice of means of transportation, public transportation provider, timing of trips or any other decision based on Travel Information, is made at their sole responsibility, and the Company is not and shall not be liable for any damage, loss, delay, inconvenience or any other negative consequence arising from reliance on such information. The User hereby expressly and irrevocably waives any claim, demand and/or suit in these matters.

It is clarified that the Company does not constitute a party to any engagement between the User and Public Transportation Providers, providers of Complementary Services or other third parties who provided the Company with Travel Information that is available on the App. These are independent entities that are not affiliated with the Company, including by relations of partnership, ownership, control, agency, employer-employee relations and the like, and the Company does not give any recommendations, sponsorships, guarantees, approvals or representations of any kind regarding them, and is not responsible for any act or omission on their part. It is clarified that engagements between the User and third parties as stated are subject to terms of use or other separate agreements between the User and those third parties.

The User agrees that any engagement of theirs with third parties as stated, is at their sole responsibility, and the Company is not and shall not be liable for any damage, loss, expense, cost or any other negative consequence arising from an engagement with third parties as stated, including the use of services or products offered by them, and the User hereby expressly and irrevocably waives any claim, demand and/or suit against the Company in these matters.

The User declares and warrants that they are the lawful owner of the user content or that they have all the rights, licenses and permissions required to publish the user content and to grant the licenses detailed in these Terms of Use. The User grants the Company a worldwide, irrevocable, royalty-free, transferable, sublicensable, non-exclusive license to use, copy, modify, distribute, publish, process, translate, display and exploit the user content on any existing or future media, for any commercial or non-commercial purpose, including, but not limited to, providing the services, improving the services, creating new services as well as for the purposes of information security, marketing and advertising.

The User hereby agrees and declares that they waive all their moral rights in relation to the user content, including, but not limited to, the right of attribution, the right to the integrity of the work and the right to prevent distortion, falsification or other modification of the work.

The User bears sole responsibility for any user content that they upload or publish via the App, and for any consequence that may arise from the publication of this content. The User hereby declares and agrees that any user content uploaded, published, shared or transmitted through the App is not considered confidential or proprietary information, and that the Company is not obligated to maintain the confidentiality of the content, and thus it may be visible to other users of the App and/or to the general public.

The user undertakes not to upload, publish or share user content which: (a) infringes the intellectual property rights of a third party, the right to privacy or any other right; (b) violates any law or regulation; (c) is offensive, threatening, harassing, racist, discriminatory or contains other illegal content; (d) contains viruses, malware or other malicious code; and/or (e) interferes with the proper operation of the App or the Services offered thereon. The User undertakes that any user content, including reports of delays, faults, crowding, or any other information, will be accurate and truthful to the best of their knowledge. 

The Company is not responsible for verifying the accuracy of the information provided by the Users and does not bear responsibility for any damage that may be caused as a result of relying on this information. The Company is not responsible for any user content published by other users and does not approve or endorse opinions, recommendations or advice expressed in any user content.

The Company reserves the right, but is not obligated, to monitor, filter, edit, remove or refuse to publish any user content, at any time and for any reason whatsoever, without prior notice.

 In addition, and without derogating, from the provisions of sections 6 (Route Planning Services and Travel Information) and 8 (User Content), it is hereby clarified that:

You agree and confirm that any use of or reliance on any content displayed on the App is at your sole discretion and responsibility, and does not impose any responsibility or liability on the Company. You acknowledge and agree that the Company is not and shall not be liable to you or to any other person for any content displayed on the App, and in particular you acknowledge and agree that the Company is not responsible for examining or evaluating the accuracy, completeness, credit terms, validity, intellectual property, compatibility, legality, adequacy, quality, reliability and/or any other aspect of the content.

You declare and warrant that you have and will have, at all times while using the App, all licenses, rights, consents and permissions necessary to use the Content in the manner described in the Terms of Use, and that your use of the App does not infringe the rights of any third party.

You understand and agree that when using the App, you may be exposed to content that may be inaccurate and/or incorrect, and you hereby waive any demand, claim and/or suit against the Company in this regard.

Any reliance on the Content is at your sole responsibility. The Company shall not bear liability as a result of your reliance on the Content and/or the degree of suitability of the content to your use and/or needs.

You are hereby granted a personal, non-exclusive, revocable, non-transferable and non-sublicensable license to view and use the App and the Services for your personal use only, for the purpose of receiving or using the Services as provided on the App, solely in the manner permitted under the Terms of Use.

You hereby acknowledge that the App in its entirety constitutes an original work of the Company or its suppliers, and that the ownership and all rights attached to the App, including, but not limited to, the structure, composition, organization, coordination and arrangement of the Content (whether such Content is protected by copyright and/or by other intellectual property rights) included on the App, the details, contents and technology included on the App and/or on which it is based, and all patent rights and/or copyrights, trade secrets, trademarks, and all other intellectual property rights attached to the App - shall be and shall remain the exclusive property of the Company (and if ownership thereof belongs to a third party - they shall be and shall remain the exclusive property of that third party).

The Company appreciates your feedback, suggestions, ideas and responses regarding the App and the Services offered on it ("feedback"). By submitting feedback to the Company, you grant the Company a worldwide, irrevocable, royalty-free, transferable and sublicensable license to use, copy, modify, create derivative works, publish and distribute the feedback for the purpose of improving the App and the Services, developing new products and services, and any other business purpose. You declare that your feedback does not infringe the rights of third parties, including intellectual property rights. The Company is not obligated to pay you for the feedback or to implement it, and it reserves the right to use the feedback at its sole discretion.

The App and the Services include trade secrets owned by the Company or its suppliers, and they are protected by the relevant provisions of the law. All copyrights in the App and/or in connection therewith are exclusively owned by the Company or its suppliers (as applicable), and they reserve all their rights in this regard.

You do not receive any right and/or license in connection with the App, the Content and/or the Services, except for the right to use the App and the Services as expressly set forth in the Terms of Use.

You agree that the trademarks, trade names, service marks, graphics, logos and other brand features of the Company used in connection with the App and the Services, are trademarks or registered trademarks of the Company. Nothing in the Terms of Use grants you the right to use or display the said marks (in whole or in part) in any form or manner whatsoever.

Trademarks or service marks of third parties appearing (if they appear) on the Content (in whole or in part) are the trademarks or service marks of their respective owners. You may not download, copy, duplicate, distribute, broadcast, display, sell, transfer, grant a license or exploit in any other way and/or for any other purpose the Content, as stated above, except as expressly permitted by the Terms of Use. 

The use of the App and/or any the Services, except as expressly permitted under the Terms of Use, is strictly prohibited, violates the rights (including intellectual property rights) of the Company and/or others, and may expose you to civil and/or criminal liability.

The Company reserves all rights not expressly granted to you in the Terms of Use.

The App may allow access to external sites. You hereby confirm that you are aware that when using external sites, you may encounter content that could be considered offensive and/or otherwise inappropriate.

Any access and/or use of such external sites is at your sole responsibility, and you should be aware that our Terms of Use and Privacy Policy do not apply with respect to such access and/or use of external sites. You should review the applicable terms and policies, including privacy and data collection policies, of any external site to which you navigate from the App.

By using the external sites, you confirm and agree that the Company is not responsible for examining or evaluating the content, legality, reliability, copyright compliance, appropriateness, quality and/or any other aspect of the external sites, and that the Company shall not bear any responsibility or liability whatsoever with respect to any content on the external sites. 

The Company does not endorse any advertising, products and/or services found or available on external sites, and the Company is not and shall not be liable for any loss or damage caused to you as a result of any reliance on any advertising, product and/or service found or available on external sites.

The Company does not guarantee that the App will be compatible with any hardware or software you may use, or that the App will operate without interruptions or errors.

You acknowledge and agree that the Company is not and shall not be liable to you or to any other person for any interruption, error, malfunction, delay or any other problem that may be caused in the operation of the App, and, inter alia, you acknowledge and agree that the Company is not responsible for examining or evaluating the quality, reliability and nature of the activity of the App and/or the Services.

You may not perform any of the following actions:

Use the App or the Services in a manner contrary to the Terms of Use or any law.

Use the App or perform actions on it that require licenses or permits – insofar as you do not hold all the necessary licenses and permits or they are invalid.

Allow another to use the App, including providing another with personal identification details enabling them to connect to the user account and to use the Services.

Allow or encourage any breach of the Terms of Use.

Copy, duplicate, print, download or save a copy, publish, display, perform, distribute, broadcast, perform information scraping, extract information from the App using a crawler or any other similar technology, perform reverse engineering operations, or any other action whose purpose is to attempt to derive the source code of the App and/or any part thereof, adapt, modify, translate or create derivative works, sell, rent, lease, lend, loan, transfer or make available or exploit in any form or by any means, the App and/or any part thereof (including but not limited to the Content), for any purpose whatsoever.

Remove or alter notices regarding copyrights or trademarks or any other notice regarding the intellectual property rights of the Company included on the App. 

Use the App for illegal purposes or to promote illegal activities.

Use the App to interfere with or disrupt (or attempt to do so) the access of any person, host or network, including, without limitation, by uploading and/or sending software viruses or any computer code, files or other programs designed to interrupt, destroy or limit the functionality of any computer software or hardware.

Do anything that may disable, overburden and/or impair the proper operation of the App and/or the Services.

Use the App to collect and/or store personal data about other users without their consent.

Any use or attempted use of the App and/or the Services in violation of the Terms of Use constitutes a violation of our rights. If you violate the Terms of Use, you will be exposed to lawsuits and liability for damages, and the Company will not be liable to you or to any third party for such violation or its consequences.

We reserve the right to investigate complaints and reports of violations of the Terms of Use and to take any action we deem appropriate, including (but not limited to) reporting any suspected illegal activity to law enforcement authorities, regulators or other third parties, as well as to disclose any detail necessary or relevant to these persons or authorities that is related to you. The User undertakes to cooperate and provide the Company with the information that will be required in connection with such investigation.

The Company's use of personal information that you provide to it through the App or other content collected by the Company in connection with the use of the App, is subject to the Privacy Policy. Please read it carefully.

It is the User's responsibility to take all measures in order to protect the hardware and/or software and/or the information contained on the device from which the App is accessed, during the use of and connection with the App. Like other websites and applications, the App is not fully protected against attacks and intrusions, and the use of the App, and the transmission of information through it, naturally involve such risks.

Service Messages and Direct Mailing The Company and/or anyone on its behalf may send you operational messages, alerts and updates in various ways, by email, by instant messaging applications (such as WhatsApp), or via text messages, including by way of direct mailing. You can opt out at any time from direct mailing in accordance with the removal instructions contained in the message, or by contacting us directly at the customer service center at *2800.

Promotional Mailing The Company will be entitled to send, from time to time, by email, by WhatsApp, by text messages and/or via other means of communication, marketing and promotional information and offers for benefits, in accordance with the law and/or subject to your consent. You can opt out of receiving promotional material using the removal methods detailed in the promotional message or by contacting us directly at the customer service center at *2800. 

Push Notifications As part of using the App, you may approve receiving updates directly to your mobile device (push notifications) – if you do so, Egged will send such updates to you from time to time. In order to receive push notifications directly to the device, you must approve this upon installing the App, and you will be able to opt out of receiving push notifications directly from your mobile device.

The App may be available for downloading and installation via various application stores, including Apple App Store, Google Play Store, or other platforms (“app stores"). In addition to our Terms of Use, use of the App is also subject to the terms of use of the relevant app store from which you downloaded the App. You confirm that you have read, understood and agreed to the terms of use of the relevant app store. You declare that you are not barred by any law or relevant usage rules from downloading and/or using the App. Any downloading and/or use of the App by anyone barred from doing so by any law or relevant usage rules – is expressly prohibited.

If you downloaded the App from the Apple App Store, in addition to the general terms above, the following terms shall apply: This agreement is entered into solely between you and the Company, and not with Apple Inc. ("Apple"). Apple is not responsible for the App and the software. The license granted to you for the App is a limited, non-transferable license to use the App on an Apple product that you own or control, in accordance with the Usage Rules set forth in the App Store Terms of Service. Apple is under no obligation to provide any maintenance or support services with respect to the App. To the maximum extent permitted by applicable law, Apple shall bear no liability whatsoever with respect to the App.

The App may include software, code, libraries or other components developed by third parties, including open source components ("third party components"). Your right to use these components is subject to the license terms of the relevant third party, which are included in or linked to them. The Company is not responsible for third party components, including their proper functioning, availability, security, or fitness for a particular purpose. Third party components are provided "as is”, without any warranty or obligation of any kind. In any event, the App or any part thereof (excluding third party components included therein) shall not be considered "open source" software or "free” software.

To the maximum extent permitted by law, the App, the Content and the Services are provided "as is" and "as available", with no responsibility and/or liability of any kind whatsoever. The Company shall not bear any responsibility and/or liability of any kind whatsoever, in connection with the App and/or the Services. Without derogating from the generality of the foregoing, the Company shall not bear any responsibility and/or liability of any kind whatsoever in connection with any undertaking and/or representation in relation to the App and/or the Services and/or the Content, their nature and/or quality, whether given expressly, implicitly and/or existing by virtue of law, including, but not limited to, any undertaking as to the accuracy and/or completeness of content, information and/or data found on the App, availability, usability, security, reliability and/or non-infringement of third party rights and/or warranty of merchantability or fitness for a particular purpose. In addition, without derogating from the generality of the foregoing, the Company shall not bear responsibility for errors originating in any inaccuracy and/or error of the User in providing the details required for the provision of the Services. 

In addition to the foregoing, the Company does not guarantee that the operation of the App and/or the Services and/or the Content will be continuous and/or fault-free, that defects in the App and/or in the Services and/or in the Content will be corrected, that the App and/or the Services and/or the Content will be free from attack, viruses, interferences, hacking and/or any other event that compromises their security, and it shall not be responsible for any interruption, disruption or delay that may be caused as a result of these or other factors.

Without derogating from the generality of the foregoing, the Validation Services and the Rav-Kav Loading Services are provided through and at the sole responsibility of HopOn, and the Company shall not bear any responsibility and/or liability of any kind whatsoever in connection with the Validation Services and/or the Rav-Kav Loading Services.

You hereby confirm and agree that the risk from using the App, the Services and the Content and the consequences thereof shall apply solely to you and that such use is at your sole responsibility. 

You are solely responsible and liable, and the Company has no responsibility and/or liability towards you and/or towards any third party, for any breach of your obligations under the Terms of Use and for the consequences of such a breach (including, but without derogating from the generality of the foregoing, any loss and/or damage that may be caused to the Company).

Advice or information, whether oral or written, which you received from us through the App or otherwise, shall not create any responsibility and/or liability not expressly provided for in the Terms of Use.

To the maximum extent permitted by law, in no event shall the Company, its officers, directors, employees, suppliers or affiliated companies be responsible and/or liable to you and/or to any third party (a) for direct, indirect and/or consequential damages of any kind whatsoever, (b) for loss of profits, loss of income, loss of and/or damage to data, loss of use, damage to reputation, related to and/or arising, directly or indirectly, from (I) your access and/or use, inability to use (including due to disruptions and malfunctions in the App or in the communication lines) or reliance on the App, the Content and/or the Services; (II) malfunctions, errors, omissions and/or other inaccuracies in any content included on the App; (III) any other matter related to and/or arising from the App and/or the Content and/or the Services and/or access to and/or use thereof, even if the Company foresaw and/or should have foreseen the damage, and/or (c) for third party claims (including, but without derogating from the generality of the foregoing, other users of the App and/or the Services) against you. 

The User is solely responsible for any direct, indirect and/or consequential damage caused to them from the use of the App and/or the Services, and they hereby irrevocably release the Company and/or anyone on its behalf from any demand, claim and/or suit in this regard.

Any claim in connection with the App and/or the Service shall be filed within one (1) year from when the cause of action arises.

You shall indemnify the Company and all its officers, directors, employees, suppliers and affiliated companies for all damages, losses and expenses of any kind and nature whatsoever (including reasonable expenses for attorneys’ fees), in connection with any demand, claim and/or suit of any user and/or any other third party (including, but without derogating from the generality of the foregoing, other users of the App and/or the Services) against the Company, arising, directly or indirectly, from your use of the App and/or from any breach of the Terms of Use by you.

In order to close your user account, you must enter the personal area on the App – Additional Information – Delete Account. Please note that deleting the account may result in the immediate charging of the debt balance in the account and the blockage of access to this account in the future.

These Terms of Use shall remain in effect until terminated by you or by the Company. 

Without derogating from the Company's right to terminate these Terms of Use as stated in section 21.1 above, the Company, at its sole discretion and without prior notice, may terminate the engagement with you under these Terms of Use if you fail to comply with one or more of the provisions of these Terms of Use, without prejudice to the Company's right to indemnification for its damages and any other right or remedy.

Upon termination of the Terms of Use, for any reason whatsoever, you will not be permitted to make any use of the App and the Services.

In the event of termination of the Terms of Use for any reason whatsoever, the provisions which by their nature survive termination will continue to apply to you, including, but not limited to, the provisions of sections 8, 9, 10, 12, 13, 14, 15, 18, 19, 20, 21, 22, 23 and 24.

The Terms of Use, their interpretation and execution, shall be governed solely by the law of the State of Israel.

The competent courts to hear any dispute and/or disagreement arising from and/or related to the Terms of Use are the courts in Tel Aviv-Jaffa. These courts shall have sole and exclusive jurisdiction in any matter related to and/or arising from the Terms of Use, and the parties hereby expressly exclude the jurisdiction of any other court. Notwithstanding the foregoing, the Company shall be entitled to initiate proceedings in any competent court to obtain a protective order, urgent injunctive relief or other appropriate remedy, if necessary to effectively enforce the Company's rights under these Terms of Use.

For any question regarding the App or the Services, you can contact the Company's customer service center at *2800.

For any question regarding the Validation Services and/or Rav-Kav Loading Services, you can contact HopOn's customer service center through one of the means of communication detailed below:

• Phone: 077-5316747
• Email: support@hopon.co.il
• WhatsApp: 050-8087073 as detailed below:
  
  

Headings and Interpretation The section headings in the Terms of Use are for convenience only and should not be relied upon in explaining or interpreting the Terms of Use. In the Terms of Use, unless the context requires otherwise or expressly stated otherwise: the words “include" and "including" shall not be construed restrictively.

Changes to the Terms of Use The Company reserves the right, at any time and from time to time, without liability on the part of the Company or providing notice to you, to change any of the provisions of the Terms of Use. We will publish a notice on the App about material changes to the Terms of Use, and such changes will take effect seven (7) days after the publication of such notice. Any other change will take effect immediately upon its publication on the App. Your continued use of the App and/or the Services will be deemed as your consent to any such change or amendment.

Severability Should it be determined by a competent court that any provision of the Terms of Use is invalid or unenforceable, such provision shall be construed, limited, amended or deleted, to the extent necessary to eliminate any invalidity or unenforceability, and the remaining provisions of the Terms of Use shall remain in full force and effect.

Waiver The Company’s waiver of any right under the Terms of Use shall not be valid unless it is provided in writing and signed by an authorized representative of the Company. The Company’s waiver of a prior or existing right arising as a result of a breach or failure to perform, shall not be deemed a waiver of any future right whatsoever arising from the Terms of Use.

No Partnership Nothing contained in the Terms of Use shall be construed as creating a partnership, joint venture, agency relationship or similar relationship between the Company and you, nor shall you be granted the right, authority or permission (express or implied) to bind or otherwise create any duty or obligation of the Company.

Assignment You may not assign, subcontract or otherwise transfer your rights and/or obligations under the Terms of Use without prior written approval from the Company, and any purported assignment or transfer without the consent of the Company shall be null and void from the outset. The Company may assign and/or subcontract some or all of these Terms of Use, to any third party in connection with a merger, acquisition, sale of assets, by law, or otherwise. The Terms of Use shall bind and inure to the benefit of the parties to the Terms of Use and their permitted assigns.

Third Party Beneficiary Contract The Terms of Use do not create any obligation of any party towards any third parties, ​​and shall not be deemed as conferring or creating any rights or causes of action for any third party.

Last updated on: December 1, 2025