Corporate Responsibility

Updated Date  11.06.2020

Environmental, Social and Economic Advantages

Public transportation is a socio-environmental product the aim of which is to enable mobility of the general population while – at the same time - safeguarding sustainable principles to reduce air pollution, greenhouse gas emissions, accidents and road congestion.
The use of different types of transportation for daily mobility is an integral part of modern life. There are those who have chosen private vehicles whilst others have opted for public transportation. Today, due to various constraints, it is very difficult to maintain a public transportation system that is as efficient as using a private vehicle. However, if we succeed in equalizing conditions, then public transportation would be preferable for daily trips both an environmental aspect – a decrease in air pollution and less greenhouse gas emissions, and from a social aspect – a decrease in costs, accidents and road congestion.
From a socio-environmental aspect the past few years have been a significant public transportation springboard, especially regarding bus fleets. The new regulations which came into effect have allowed a substantial improvement in bus fleets. Since 2005 the number of fully accessible Egged buses has increased by 19% and today they constitute 56% of total urban buses. In addition, health pollution emissions have been reduced by approximately 20%.
In a number of social-environmental areas public transportation is preferable to private vehicles. Egged continues to promote increased progress in these areas and is working towards improving and stressing the need to promote the use of public transportation as a sustainable alternative to the use of a private vehicle.


Environmental Quality

At Egged we are working on improving our buses environmental performance and minimizing their ecological footprint. Egged’s main environmental impact stems from the use of fossil fuels to drive its buses. These fuels are expendable resources and cause air pollution. Egged has set itself a goal to pioneer the decrease of air pollution created by these fuels by purchasing buses with modern engines and by using low-sulphur fuels.


Global Warming: Opportunities and Risks

In the past few years, recognition that mankind’s activities have influenced global warming has been the instigator of numerous activities on the subject and has intensified regulations on all matters pertaining to greenhouse gas emissions. 13% of global greenhouse gas emissions are attributed to transportation. Egged has been faced with
the challenge of operating successfully in this changing world. Global warming also includes certain risks which may arise from fluctuating oil prices. As a regular bus is powered by fossil fuel there is a possibility of bus fare increases. A steep rise in the price of crude oil over a long period of time could cause a significant increase in bus operating costs which in turn could result in higher bus fares. Egged is a member of a national work panel which is involved in the establishment of a greenhouse gas emissions registration and reporting mechanism in Israel. This panel is part of the country’s preparation for the second commitment period of the Kyoto Protocol, an addendum to the United Nations Framework Convention on Climate Change (within the framework of the Climate Treaty).



Noise originating from vehicles does not damage the auditory system but it can become a nuisance that disturbs daily functioning and concentration as well as causing sleep disturbances. Buses produce more noise than private vehicles because of their large engines and the frequent stops they are required to make. In addition, the use of air conditioning contributes to increased noise levels. As a result, most buses in Israel have higher noise levels than buses in Europe. The noise level of all bus models used by Egged is checked prior to commencing service and only buses meeting the required standards are authorized for use. All of the buses are equipped with satellite GPS systems which are used to track the vehicles. The system allows drivers to receive ‘Breaking Message’ warnings on their screen advising them that their engine has been running for a lengthy period while motionless which results in wasted fuel and impacts the noise environment.


Society & Community

Egged employs 70 underprivileged youngsters in its garages which help provide them with a normative environment. The youngsters, who work in Egged’s garages on a part time basis, are studying at trade schools after having been rejected or not having adapted to regular educational frameworks.

Egged has operated the ‘Nechonit’ service since 1984. It is assigned to transport the disabled members of the National Paraplegic Association in a special-purpose vehicle. Egged finances the cost of the two drivers operating the service. 

Egged assists the ‘Ofanim’ association which organizes computer training for children from needy families in outlying areas. Egged donated a bus which was converted into a classroom.

Egged donates both money and other service-based contributions to various organizations in Israel. Financial donations are given to a wide range of associations and organizations such as The Israel Cancer Association, The Center for the Blind in Israel, The Israel Sports Center for the Disabled, The Israel National Heart
to Heart Association, The Association for Honorable Living , Yachad Betikva Association, The Charitable Heart Association – Assistance Center for the Sick and Needy , The Association for Fighting AT (Ataxia-telangiectasia) Disease in Israel, The Tel Aviv- Jaffa Food Distribution Center, The Yad Hachesed Organization,
The Israeli Spirit Organization for Children in Distress, The Rafaeh Organization (Medicine According to Jewish Religious Law ), The Juvenile Diabetes Association in Israel, The Association of the Deaf in Israel, Yad Sarah, Cystic Fibrosis Foundation of Israel, the Pitchon Lev Organization, Beit Ruth – Hostel for Teenage Girls
at Risk, The Association for the Wellbeing of Israel’s Soldiers, The Israel Guide Dog Center for the Blind, the Kav Lachayim Organization and others.


Fleet Management System

The installation of a fleet management system at Egged was completed during 2008. The satellite location system enables command and control of the entire bus fleet plus other predefined service vehicles. The system enables efficient, optimal management of the traffic system, saves costs and increases discipline in the workplace. A satellite based GPS has been installed on every bus and this device is used to pinpoint the exact location of any vehicle at any given time. In addition, a driver’s screen was installed, enabling the driver to receive messages such as
warnings of sudden road condition changes, emergency technical situations and other such messages from the Control Center. A message arrival is accompanied by a repetitive sound signal that only ceases when the driver authorizes receipt of the message. The Control Center is manned by a number of controllers 24 hours a day.


Customer Service

Egged’s Public Enquiries department is responsible for enquiries received from the public. Most of the enquiries deal with bus schedule delays, the non-collection of passengers, driver behavior and security issues. All complainants receive a reply within four working days of the date of complaint. When the complaint concerns a complex issue, the complainant first receives a preliminary reply, then the complaint is forwarded to the relevant personnel for handling and depending on the type of complaint a final reply is sent to the complainant no later than 31 working days after the original enquiry date. Each year Egged conducts surveys to examine the public’s satisfaction with public transportation in general and with Egged in particular. Three surveys are conducted every year, one of which is general while the other two are sectorial. The surveys encompass a sample group of 500-600 passengers categorized by gender, age and sector. The survey examines various subjects such as frequency of public transportation use, bus services satisfaction and bus company preferences. Smart tickets, electronic reloadable tickets intended to replace all the different types of public transportation tickets and cards, were introduced in Israel. The ticket contains all the passenger’s details (in case of loss) and can be reloaded by the bus driver.